Return & Refund Policy – My Electric Store
Last Updated: 24-03-2026
At My Electric Store, we aim to provide high-quality electrical products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
We accept returns only under the following conditions:
- Return request must be raised within 7 days from the date of delivery
- Product must be:
- Unused and uninstalled
- In original sealed packaging
- In the same condition as received
2. Valid Reasons for Return
Returns are accepted only in the following cases:
- Product received is damaged
- Product is defective
- Wrong product delivered
3. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used or installed
- Items not in original condition or packaging
- Products returned after the 7-day return window
4. Return Process
To initiate a return:
- Contact us via email or phone within the return period
- Share:
- Order details
- Clear photos/videos of the issue
- Our team will review and approve the request
Returns without prior approval may not be accepted.
5. Refund Policy
- Approved refunds will be processed to the original payment method
- Refund timeline: 2–5 working days after approval
6. Replacement Policy
- In case of damaged, defective, or incorrect products, we may offer a replacement instead of a refund (subject to availability)
7. Shipping Charges for Returns
- If the return is due to:
- Damaged / defective / wrong product → We will bear the cost
- In other cases → Return shipping may be the customer’s responsibility
8. Important Note (Electrical Products)
Due to the nature of electrical items:
- Products once installed or used cannot be returned
- Installation must be done by a licensed electrician
- My Electric Store is not responsible for damages caused due to improper installation
9. Order Cancellation & Refund
- Orders canceled before dispatch are eligible for a full refund
- Orders cannot be canceled after dispatch
10. Contact Us
For any return or refund queries, contact us:
📧 myelectricstore.contact@gmail.com
📞 7019246203
